Frequently Asked Questions

Ordering Online

What should I do if I have difficulty placing a Jeep Addiction order online?

If you experience any issues when placing an order online or otherwise require assistance, please call Jeep Addiction at 715-833-2382.

How do I know if I place my order successfully?

Once your order has been submitted, an order summary page will display with your order details. You may want to print this for your records. You will also receive an email confirming your order has been successfully received online. If you have placed your order over the phone and did not provide an email address, you will need to contact Jeep Addiction at 715-833-2382.

Can I change or cancel my order once I have submitted it?

Once your order has been submitted, we cannot guarantee it can be cancelled or changed. If you realize you made a mistake or simply have changed your mind on your order, please call Jeep Addiction at 715-833-2382 as soon as possible, and we will make every effort to accommodate your request.

When will I be billed for my order?

Your credit card will be billed when your order is placed online.

What forms of payment does Jeep Addiction accept online?

Currently we accept Mastercard, Visa, Discover, and PayPal.

Will I be charged sales tax?

If you are a resident of the state of Wisconsin, law requires us to charge sales tax on your purchase. If you are not a resident of Wisconsin, we are not required to charge sales tax on your purchases; however, by law you may be liable for any taxes due in your state.

Returns + Warranties

What is Jeep Addiction's return policy?

If you are not happy with your purchase or need to exchange the product, Jeep Addiction will accept returns and exchanges in their original condition within 30 days of the date of purchase. The "original condition" of the item requires it not be installed, damaged, missing components, or manufacturer documentation. Shipping and handling charges are non-refundable. Product refunds will only be made in the original form of payment.

What products am I able to return?

You may return most items so long as they remain in their original condition within 30 days of the date of purchase. Please see the list of non-returnable items below. If you are unsure if your purchase will be eligible for return, please call Jeep Addiction at 715-833-2382 to verify.

What products are NOT available for return?

Even within 30 days of the date of purchase, some products are not available for return. These items include:

Any installed products (including wheels and tires)

Electrical and computer items

Custom items

Special order items

Any product damaged by misuse or improper installation

How do I make a return or exchange?

Purchases made from Jeep Addiction online store can be returned by mail at the buyer's expense. Returns can be sent to:

Jeep Addiction
3622 Mall Drive
Eau Claire, WI 54701

All returns or exchanges should include a copy of your original sales receipt. If you are exchanging your product, please include information regarding the new product. If you have any questions, please call Jeep Addiction at 715-833-2382 during business hours.

I've returned my product. How long until I receive my refund?

Your account will be credited as soon as we process your return. Check with your bank to see when they will credit your account. To check on the status of your return, please call Jeep Addiction at 715-833-2382.

Does Jeep Addiction offer replacements or exchanges?

If you have received a defective or damaged product, we would be happy to send you a replacement! Simply call 715-833-2382 with your order number, and we will mail you a replacement. If you are looking to exchange the item you purchased, you will need to follow the steps for returning an item and then proceed to purchase a new product.

Does Jeep Addiction offer a warranty on their products?

All products sold on the Jeep Addiction online store are covered by their respective manufacturer warranties and/or guarantees. Jeep Addiction takes no responsibility for the use or installation of the buyer.

Shipping

How does Jeep Addiction calculate shipping rates?

We ship all products either UPS or USPS. Delivery charges are based on the weight of your order and the distance it has to be shipped. Please call Jeep Addiction at 715-833-2382 for more information.

Does Jeep Addiction ship to international addresses?

Yes we do! Jeep Addiction will ship to international addresses so long as your credit card company allows for Address Verification.

How long until I receive my order?

UPS and USPS usually arrive in 1-5 business days. Orders shipped express to Hawaii, Alaska, or outside the US should arrive in 3-7 business days. Backorders are excluded. Business days do not include Saturday or Sunday.

Privacy + Security

How do I know my credit card number will be safe?

We take every precaution to ensure that your personal data, including credit card information, is as secure as it can be. The Jeep Addiction website utilizes Secure Socket Layer technology on all pages where personal information is requested. This encryption technology prevents anyone from using your personal data if intercepted. Jeep Addiction also takes every precaution when storing your credit card number in our database by encrypting it, rendering it useless to anyone trying to access it.

Will Jeep Addiction sell my email address or other personal information?

No. We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We may also use order information to contact a purchaser when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. Jeep Addiction may use personal information to notify consumers about new products or services. If we do, we will provide you with an email address by which you may inform us that you do not wish to receive such materials in the future. Jeep Addiction will not share any personal information with any unaffiliated third parties without your permission unless required by law.

Other

What are your business hours?

We are open for business from 8 AM - 5 PM CST, Monday through Thursday
and 8 AM - 4 PM CST on Friday..

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Ordering Online

Returns + Warranties

Shipping

Privacy + Security

Other